Returns and Shipping

Returns & Shipping

Local Shipping

Where do you ship?
We ship everywhere in the United States of America.

How long does an order take to arrive? 
Processing of orders will take 5-7 business days unless specified. Once the order has been processed, shipping takes about 5 to 7 business days. 

What do I do if I don’t receive my order?
We track all orders from the moment they leave our shop. If your item doesn’t arrive on time, let us know and we’ll locate it for you. If the order can’t be rerouted to you within 24 hours, we’ll refund the shipping charges.

Returns

What items are eligible for return?
Items are eligible for return within 14 days of their delivery date. Items must be in their original condition, and they must be unwashed and unworn. Of course, if an item arrives in a damaged state, notify us immediately and you will be refunded the entire cost of the item.

How much is the return shipping fee?
Returns are free when you use our prepaid return shipping label. Simply repackage the item, affix the label you returned in the original package, and send it back to us.

International Returns & Shipping

• What is your return policy for international orders?

If for any reason you are dissatisfied with your purchase, returns (with the exception of items or promotions marked “Final Sale”) are accepted within 30 days of the ship date. Final Sale items are ineligible for a return or refund. Your packing slip provides a postmark date that specifies the last day you have to return your merchandise by mail. If you choose to return an item, Rasta Resistance will provide you with a refund of the original merchandise price (minus any return shipping charges) and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you are still responsible for the original shipping charges (you will not be reimbursed for any amount you paid in shipping charges for the initial delivery of the merchandise). Returned merchandise must not be worn, altered, or washed and all original tags must be attached. Merchandise must be returned inside the original packaging. All returned items must be accompanied by the packing slip from the order, as well as the customs documents (if applicable).

• What are the International Return Instructions?

To start your returns process, please go to your nearest UPS store and follow the instructions provided. For your convenience, you may create a prepaid return shipping label and drop off to the nearest UPS location. If you have questions or need assistance with making a return, please contact us at RastaResistance@yahoo.com or 954-323-6946. We will provide you with further instructions on where returns should be sent and the amount you will be refunded not including any duties and taxes originally paid. Refunds for returned items will be credited to you by Paypal in the same currency as your original order in the form of the original payment. The cost of return shipping will be deducted from your refund. Original shipping charges will not be refunded.

• Refunds will be issued in the original form of payment. Please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.